Our standards
Training that reflects real standards
We train every member of our team to deliver care that meets the CQC’s five key standards—Safe, Effective, Caring, Responsive, and Well-led. Our training isn’t just a checklist. It’s about ensuring that the people we place are confident, capable, and committed to delivering care that reflects the quality you expect.
Staff are trained in infection control, safeguarding, medication safety, and identifying and reporting risks early.
Our staff follow detailed care plans, understand the Mental Capacity Act, and use good communication to support health outcomes.
We look for warmth and kindness during recruitment—and we reinforce this through person-centred care, dementia awareness, and empathy-focused training.
Our staff are trained to recognise and respond to changing needs, escalate concerns, and adapt quickly to new environments.
From day one, staff are supported to take responsibility for their conduct, communicate effectively, and work collaboratively in professional teams.
How our training aligns with the CQC
Responsive
Effective
Safe
Caring
Well-led
Mandatory training
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Moving & Handling
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Basic Life Support (BLS)
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Infection Prevention & Control
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Safeguarding Adults (Level 1 & 2)
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Safeguarding Children (if applicable)
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Health & Safety
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Fire Safety Awareness
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Food Hygiene & Nutrition
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Medication Awareness
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Dementia Awareness
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Mental Capacity Act (MCA) & DoLS
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Equality, Diversity & Human Rights
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Person-Centred Care
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Communication Skills & Record Keeping
Aroha Care additional training
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Working in new care settings with confidence
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Professional conduct & accountability
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Culturally safe care
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Falls prevention & pressure care
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Feedback, reflection & continuous improvement
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Oliver McGowan Training
What does our training look like?
Professional conduct & presentation
How we expect our team to show up, every shift
We ask every Aroha Care professional to arrive on shift prepared, presentable, and ready to provide care with confidence and compassion.
These standards help create trust, stability, and a sense of calm—for everyone receiving or delivering care.
Whether you’re looking for care professionals or to become one, we’d love to hear from you.
📞 Have a question? We are here to help!
T: (44) 0204-626-6580
Email: hello@arohacare.co.uk
Opening hours: Monday to Friday, 9am – 5pm
Team standards
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Arrive on time and be ready to work
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Wear clean, appropriate uniform with ID badge clearly visible
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Tie back long hair and maintain good personal hygiene
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Introduce themselves to the person in charge upon arrival
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Greet residents and colleagues kindly, using names where known
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Respect and follow service protocols and guidance
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Carry any essential documents or devices needed for the shift
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Use professional, respectful language at all times
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Keep mobile phones on silent and use them only during breaks (unless otherwise agreed)
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Maintain confidentiality and clear professional boundaries at all times
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Take breaks only at agreed times and hand over clearly if finishing early
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Report any concerns, incidents, or poor practice promptly and appropriately
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Notify Aroha Care as early as possible if unwell or unable to attend a shift, following our absence procedure
